Return & Exchanges
Because all of our products are made to order and produced on demand, we do NOT accept returns, exchanges or cancellations once production has begun.
Please double check all details, including colours, sizes and design selections before placing an order. We will produce your item exactly as ordered.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty or differs from what you ordered, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
If we determine that the item is faulty, damaged, or incorrectly produced, we will provide an appropriate resolution, which may include a replacement or refund.
Refunds
Refunds are not available for:
- Change of mind
- Incorrect information provided by the customer
- Customer preference after receiving the product
Refunds will only be issued if required by applicable consumer protection law or if we confirm that the product is faulty, damaged or incorrectly made.
Contact Us
If you have any questions before placing your order, please contact us before purchasing. We are happy to help ensure your order is correct.
By placing an order, you confirm that you have reviewed and approved all order details and agree to this Return & Refund Policy.